Legal notice

Seller

Komatsu Keisaku Shokai Co., Ltd.

Web Operations Manager

Shinsaku Komatsu

Head Office Address

86-5 Shirahama, Toyo-cho, Aki-gun, Kochi 781-7413, Japan
TEL: +81-887-29-3311
FAX: +81-887-29-3313

Fees Other Than Product Price

Consumption tax, shipping fee, and payment-related fees
(such as bank transfer fees, cash-on-delivery fees, or registered mail postage)

Order Validity Period

Within 10 days

Defective or Incorrect Products

Please contact us first.
After returning the item by cash-on-delivery, we will exchange it for a non-defective product.

Sales Quantity

Information will be provided upon inquiry.

Delivery Time

For bank transfers: shipment within 7 days after confirming payment.
For other payment methods: shipment within 7 days after order confirmation.
For made-to-order items, only cash-on-delivery payment is accepted.

Payment Methods

Credit card, bank transfer, or cash on delivery

Cash-on-Delivery Fee

The cash-on-delivery fee is covered by our company.

Shipping Fee

Flat rate: ¥880 (tax included) nationwide

Free shipping for purchases over ¥5,000 (tax included).

 

Return Period

Within 7 days from the date of delivery

Return/Exchange Shipping Costs

For defective items: covered by our company.
For exchanges or returns due to customer’s convenience: borne by the customer.

Business Days / Hours

Business days: Weekdays except for year-end/New Year holidays and summer holidays
(Closed on Saturdays, Sundays, and national holidays)
Business hours: 9:00 a.m. – 5:00 p.m.
Details regarding operations during year-end/New Year and summer holidays will be announced separately.